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The Serious Stuff

Your Guide To Making A Complaint
Client Classifications

Information we may collect from you

2plan are both Data Controllers and Data Processors of information you provide to us.

In order to provide you with specific advice and services we will ask you questions that tell us more about you, your situation, lifestyle and attitudes. This is called personal data, some of which will be classed as confidential, private and sensitive.

The GDPR says that personal data is defined as any data from which a living individual can be identified. Any provision of that type of data should be given freely for the purpose(s) it was intended.

We ask for your permissions to use your personal information to enable 2plan and/or one of its network of Advisers to provide you with detailed advice or proposals on the financial products and services you have asked about. This is classed as legitimate interests for processing. It simply means that we require your agreement to collect and process your details in order to provide you with a service or advice. Without it we would not be able to offer such advice or service to you.

Any of the consented personal and confidential detail, which will include any sensitive information you have provided, is only collected specifically for these purposes and is processed lawfully, fairly and transparently in a way which can be scrutinised.

That consent can be revoked by you at any time but it would mean that the more detailed advice that could be provided regarding these data will no longer be available to you.

All information is held and maintained in a secure format and encrypted where required to ensure controlled security. Only the minimum of relevant and adequate personal data will be collected and access is restricted to only those personnel that need to for the provision of the advice and services.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material or requesting further products and services. We may also ask you for information when you report a problem with our website.

  • Information attached to your I.P. address.

  • Personal details that you provide by completing in-depth information gathering, either remotely or face to face with one of our network of 2plan registered and approved advisers in relation to offering you advice on financial products and services you have asked us about.

  • If you contact us, we may keep securely a record of that correspondence (including email and phone conversations) including your name, address, telephone numbers, email address and other information which you supply to us.

  • We may also ask you to complete, from time to time, surveys or questionnaires which you have agreed to, that we use for research purposes or to improve our relationship with our clients.


Uses made of the information

We may use information held about you in the following ways:

  • To ensure that content from our website is presented in the most effective manner for you and for your computer.

  • To provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes. You may ask us to cancel this consent at any time and you will only then receive information specifically about your account activity with 2plan.

  • To carry out our obligations arising from any contract entered into between you and us and that may involve providing some of your information to a third party to carry out necessary background checks (including but not limited to Identity Verification / Anti Money Laundering / Fraud Prevention / Residency Confirmation).

  • To provide some or all of your personal information (as required) to one or more financial products providers in order to fulfil a detailed proposal for the services you have asked 2plan about.

  • To carry out a form of profiling that gives us a clear view of your circumstances and that is part of the advice process. Where this is done, you will be shown its recommendations and will be provided with the opportunity to review and amend its output to indicate your attitude to risk.

  • For training purposes, quality assurance or to record details about the products and services you ask us about.

  • To satisfy and meet our legal and regulatory requirements with the FCA and ICO, or as requested by UK security services.

  • To notify you about changes to our products and services or terms & conditions.


Unless prescribed by law, we will retain your details for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.

Disclosure of your information

For your security, 2plan have made the conscious decision to only manage, host and process personal information in the UK.

We may disclose your personal information to any member of the 2plan group of companies in order to fulfil any obligations to you.

Any transferring, sharing or use of personal data will only be done with approved and contracted third party companies, that have provided evidence of their own GDPR compliance, to develop the advice requested by the client with the exception of checks such as Anti-Money Laundering, Fraud Prevention and Identity Validation or from valid requests by regulatory or security bodies.

We may disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others.

Your rights and how to contact us

You have a right of access to personal information which we may hold about you, to have inaccurate information about you corrected or to request we stop using your personal information for marketing and other purposes. You have the right to ask 2plan to view any information we hold about you and you can expect to receive a response from 2plan in line with the guidance laid down by the GDPR. Any requests should be either emailed to and marked 'Subject Access Request' or put in writing and addressed to:


The Data Protection Officer
2plan wealth management ltd
3rd floor Bridgewater Place
Water Lane
LS11 5BZ


We regularly review our policies and any changes will be posted on our website.

If you have comments or any questions about our GDPR, Privacy & Cookies Policy please contact:

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